Thanks To Digitalization, Field Services Management To Take a New Turn

Field service management is making the best use of the digitalized era. With the help of technologies such as mobile applications and other innovative software, businesses can now efficiently keep track of work. Moreover, to check whether the field workers are healthy enough to return to work, an application has been developed by Black and Veatch, which would enter the market soon.

Field service management is the easiest way for companies to manage resources such as locating vehicles, allocating work to the field workers, and management of financial activities. There should be real-time collaboration and communication among all the members involved in the management system to have better field service management. Adoption of cloud-based services and new technologies such as mobile applications are the demand enhancing factors for the field service industry. The only hindrance in the market growth, if any, would be a lack of availability of a skilled workforce.

According to Allied Market Research, the global field service management is expected to register at a CAGR of 16.9%. from 2019 to 2026 to reach $10.81 billion by 2026. With the coronavirus outbreak upsetting the businesses across the world, the field service management industry is no exception to get affected, as several field services are at hold due to lockdown in various countries.

Covid-19 impacting the field services

Currently, the world is going through a tough time, especially the corporate world. Due to the pandemic, several field services are shut, and thus, service contractors do not want their employees to resume field works to prevent the spread of the virus. However, the service organizations have come forth with innovative plans to continue the work and ensure the safety of the field workers and the customers. Moreover, companies have provided proper guidelines and safety kits to the workers on the field.

Yet the pandemic has drastically changed the way businesses work and almost every service organization is adopting the work from home culture to limit the spread of Covid-19.

The field service management companies should start adopting new strategies to survive the pandemic and keep the business afloat. With the help of evolving technology, field service management software and mobile applications have been designed, especially for field workers and the back office to share general information and tracking of field activities.

Technology to make communication easier

FieldAware, a cloud-based and mobile-field service management hub, has announced a partnership with Localz, real-time customer communication, and service tracking solutions company, to build better service and communication experience for field service organizations. The partnership proposes seamless integration of Localz technology with FieldAware data to offer better day-to-day communication of workflow on the field and allowed the clients to digitize their way of service operations. The services provided by both the companies will account for many benefits such as better service efficiency and reduced truck roll costs. The partnership allowed clear communication and better demand transparency, which has made it easier for the companies to provide ultimate experiences to end-customers.

Application to monitor the employee’s health

Advancements in technology have helped the field service management companies to keep a track of the heath of the field workers. Black and Veatch, a construction engineering company, has launched an application COVOPERATE that can help companies to monitor their employees' health and decide whether they are ready to return to work or not. The application relies on a series of questions that are paired with in-person temperature checks and other safety measures to generate a boarding pass for the individual and make him eligible to return to work.

The application works on cloud-based software that collects the health data of all users and is created for schools, businesses, and commercial areas to minimize the risk of Covid-19 spread. To help itself with technical support, Black and Veatch would work with Field2Base, a Software-as-a-Service (SaaS) company, which has helped the Black and Veatch to design the application. The company has made the best use of digitalization and the application is currently under market testing and would support the organization by tracking millions of workers.

The rise in need to keep the record of activities on the field to ensure that the resources are accurately being used have driven the growth of the field management industry. The pandemic has changed the lifestyle of every individual across the globe and made all the organizations learn different ways of conducting business. The adoption of technology and digitization has led to an increase in demand for field service management and thus the market is expected to grow in the near time as well.

Reference –

fieldtechnologiesonline.com

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