Decoding the Increased Applicability of OSS and BSS in Modern Telecommunication Networks

Key takeaways:

• Introduction
• Role of OSS/BSS in telecommunications and networking
• Innovative product launches and partnerships in the industry

In telecommunication and IT, software programs play an important role in facilitating the smooth functioning of hardware components. OSS and BSS are two such integral components of telecom software development processes. Operation support systems are application tools that help organizations to manage their communication networks efficiently. On the other hand, business support systems are solutions that aid companies in handling management activities such as financial services, processing, etc., seamlessly.

OSS mainly includes a set of programs for streamlining operations related to the management of security software solutions, networks, performance, inventory, and configurations. BSS involves supervising customer relations and operations, billing and revenue, etc. In the past few years, the growing expansion of the telecom sector has been the major factor behind the growth of the OSS and BSS industry. Furthermore, many developed and developing countries have launched 5G services, creating new investment opportunities.

Adapting to new telecommunication and networking configurations

In the past few decades, the proliferation of Internet services has increased significantly in developed and developing countries. The growing digitalization of different telecommunication, financial, and administrative services has transformed how organizations handle their operations.  In this scenario, it becomes important to establish a set of principles to regulate the various processes telecom companies follow. OSS and BSS have become indispensable to modern networking as they form standards to improve the overall efficiency and responsiveness of the entire communication platform. The rise of over-the-top platforms and wireless portable devices has increased the applicability of these software programs.

Many businesses operating in the field of telecommunication face issues regarding unclear demarcation of functions related to network maintenance and customer relationships. As a result, telecom players are adopting OSS and BSS solutions to assign clear roles to different entities in the organization, thus enhancing the productivity of the operations. In recent times, several OTT platforms, smart home solutions, and access control systems have reported that the use of OSS has helped them provide their customers with high-end services even in the remotest locations.  Business support systems also help enterprises plan their customer engagement strategies holistically and chalk out plans to manage sales and marketing campaigns effectively. This ultimately assists companies to maximize their revenues, while reducing costs.

Cerillion and Netcracker pioneering innovations in the sector

The OSS and BSS industry is a highly dynamic landscape with several players competing for dominance. The strategies adopted by different companies and the alliances established by key vendors have strengthened their foothold in the sector. On the other hand, several businesses are actively investing in technologies and innovations to boost their revenue share. For instance, Cerillion, a major telecommunication enterprise, announced the launch of the latest version of its BSS/OSS suite. Cerillion 23.2 is designed to revolutionize the product lifecycle for CSPs by utilizing generative AI models, enabling natural language processing to handle both voice and text-based instructions.

The Cerillion update also features a comprehensive API-first architecture to provide flexibility and maneuverability across different sales channels. Also, the company has upgraded its mobile application to support the transfer of excess credit or unused data among close contacts such as friends and relatives. Louis Hall, CEO of Cerillion, stated that the main aim behind the latest release is to ready the company for next-generation telecommunication technologies.

In April 2024, Netcracker Technology, an IT and networking solutions provider, announced that it would be continuing its partnership with Altafiber, a major fiber-based service provider in Greater Cincinnati. As part of the agreement, Netcracker has agreed to provide different IT services, application programs, and mission-critical functions to Altafiber. The partnership is expected to enable both parties to combine their resources and expertise to expand their regional businesses. The press release issued by Netcracker stated that the collaboration aims to deliver advanced services including Internet and managed Wi-Fi to residential and business entities.

To conclude, OSS and BSS have become indispensable to modern telecommunication businesses in recent times. The growing digitalization of financial services and processing has broadened the scope of the industry. Furthermore, the increased adoption of these solutions to enhance efficiency, cut costs, and maximize revenues is expected to drive the landscape’s growth rate in the coming period.

For a detailed analysis of the latest developments and upcoming trends in the industry, feel free to contact us.

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