Roadside Assistance: A Transformation Shaping the Future of the Automotive Sector

Roadside assistance refers to an emergency approach developed to offer no-cost towing to a repair service and other facilities in case of emergencies like vehicle failure or breakdown. Roadside assistance involves services like tire changes, fuel/gas delivery, towing, battery jumpstart, lockout services, transportation assistance for drivers and passengers, and many more. 

A report by Allied Market Research on the roadside assistance market indicates that the industry is estimated to cite a notable CAGR of 5.2% throughout the forecast timeframe. The roadside assistance industry is expanding rapidly due to surging consumer convenience and awareness regarding roadside assistance, rising vehicle ownership, and increase in the demand for security and safety of supplying activities. 

Top roadside assistance providers:

Various organizations offer roadside assistance services, including OEM distributors, motor insurance companies, independent service providers, and others. Some of the top roadside assistance providers are:

AAA:  

One of the prominent roadside assistance providers in the United States is omnipresent across the country. They have reasonable annual membership plans rating from $10 per month. They offer towing services ranging from three miles to a hundred miles. A consumer can also use these services for other cars through passenger mode. It also offers access to coupons and discounts from hotels to laptops. It also provides coupons on medicines in its membership plans. 

National Motor Club:

The firm offers standard roadside assistance services, involving locksmithing and gas delivery services. Their monthly membership is more costly than other plans, but they offer additional services from identity theft protection to an accidental death benefit of ten thousand dollars. 

GoodSaM Club:

The membership-based roadside assistance provider is an association of recreational vehicle owners that mainly focuses on road trips and camping. The firm specifically provides services like coupons for outdoor sports retailers and camping, savings on fuel, and discounts on entry fees of campgrounds. They have collaborated with many RV parks and camps, providing services that meet specific cleanliness and safety standards. 

Roadside assistance via satellite: Advanced feature for iPhone

Apple has incorporated the advanced feature of roadside assistance to emergency SOS via the satellite option. This feature will assist iPhone users with vehicle issues in an area without Wi-Fi or cellular connectivity. The feature is available for all iPhone 14 and 15 users in the U.S. These roadside assistance services involve coverage for issues like vehicle stuck, no fuel, locked out, and flat tire. The feature is freely accessible for iPhone users without any membership. 

Apple is providing two years of free roadside assistance via satellite connectivity for iPhone 14 or iPhone 15 buyers. An advanced motion algorithm and hardware sensors in iPhone 14 and iPhone 15 will detect severe car accidents and potential hazards across the area. 

Toyota provides five years of free roadside assistance:

Toyota has launched the latest roadside assistance program across all of its models. The program will provide extended roadside assistance for five years on vehicles sold from the 1st of August. This program covers vehicle accidents and breakdowns, jump starts for dead batteries, towing support, assistance for low fuel levels, and taxi service up to 50 Km. 

It will also feature a ‘Find me’ function, which assists in tracking users in case of emergencies. Toyota also provides a ‘Vehicle Custodian Service’ to offer customized support during emergencies.

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