How Can Airport Kiosks Help Airport Operating Businesses Flourish in 2024?

16 Feb


Key Takeaways: 

  • Introduction 
  • Features of modern airport self-service kiosks
  • Advantages of airport self-service kiosks 
  • Performance of the industry in the Asia-Pacific region

The era of globalization has led to airports across the world becoming one of the most crowded and busiest places. Airports like JFK Airport in New York, Heathrow Airport in London, IGI Airport in New Delhi, Dubai International Airport, Changi Airport in Singapore, etc., are some of the busiest airports across the globe. Thousands of flights take off every day and lakhs of people visit these airports. For instance, Dubai International Airport, the busiest airport in the world, has a passenger capacity of 90 million annually. Managing such airports is not at all an easy job. Hence, most modern-day airports have what are called airport kiosks.

How have airport kiosks helped in managing the busiest airports across the world?

An airport kiosk is an electronic device powered by self-service technology for providing different airport services to passengers and visitors. One of the main functions performed by an airport self-service kiosk is to offer check-in services. As said earlier, it becomes a tedious job for airport personnel to provide check-in facilities for every airport visitor. In such cases, passengers can bypass the check-in queues and use kiosks to check-in for flights.

Also, airport self-service kiosks are used by passengers for printing tickets and boarding passes. All the passenger has to do is insert the passenger credentials in the kiosk machinery, along with the ticket details and print the ticket. This allows travelers to completely bypass the ticket printing counters and helps airport authorities manage queues better. Along with tickets and boarding passes, these kiosks also allow printing of luggage tags. This helps the passenger to directly proceed to the security check counter.

Additionally, airport self-service kiosks help passengers opt for in-flight purchases including a higher level of services. Moreover, many-a-times, passengers need to reschedule their flights owing to changes in timings. As a result, the need to update or change their flights arises. Passengers can do so using these kiosks without heading to ticket counters for flight change.

Why are airport operating businesses increasingly relying on airport kiosks? 

First and foremost, airport self-service kiosks help in efficient management of airport traffic. By offering a faster, electronically monitored check-in system, these kiosks reduce the queue lengths and increase passenger satisfaction by decreasing wait times. Moreover, instead of visiting multiple counters for different purposes like boarding passes and luggage tags, kiosks offer a one-stop solution to all check-in related services. The contactless nature of service offered by these kiosks has also become quite popular, especially after the Covid-19 pandemic. Furthermore, the cost of managing these kiosks is minimal.

Reasons behind the rise of the airport kiosk industry in the Asia-Pacific region

Almost all major airports around the world have started installing airport self-service kiosks for better management of airport traffic. This is especially true in the case of the Asia-Pacific region which is anticipated to witness a growth at a CAGR of 11.1% in the 2023-2032 period. The primary reason behind this is the rapid pace of infrastructure development taking place in various countries of this region. For instance, India and China have invested heavily in infrastructure development and several new airports are being constructed in different parts of these countries. In fact, the India airport kiosk industry is expected to be the fastest growing and surge ahead at a CAGR of 13.4% by 2032 due to this very reason. Similarly, technological upgradation in these kiosks, with the integration of artificial intelligence and data analytics tools, has also played an important role in helping this industry grow in the Asia-Pacific region.

To sum it up, airport self-service kiosks have become quite popular owing to the different functions they perform and their positive impact on airport traffic management. With infrastructural developments in various countries of the Asia-Pacific and technological advancements in the domain, the airport kiosk industry is expected to witness huge growth in the near future.

To get an in-depth analysis of the growth drivers of the industry and chalk out different strategies for your business, feel free to contact us

Koyel Ghosh

Koyel Ghosh

Author’s Bio- Koyel Ghosh is a blogger with a strong passion and enjoys writing in miscellaneous domains, as she believes it lets her explore a wide variety of niches. She has an innate interest in creativity and enjoys experimenting with different writing styles. A writer who never stops imagining, she has been serving the corporate industry for the last five years.


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